Privacy policy

Privacy Policy

LIME Inc. (hereinafter referred to as "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of personal information of users in relation to the services provided on this website (hereinafter referred to as "the Services").

Article 1 (Personal Information)
"Personal Information" refers to information as defined in the Personal Information Protection Act, including information that can identify a specific individual, such as name, date of birth, address, phone number, contact details, and other descriptions. It also includes biometric data such as facial features, fingerprints, voiceprints, as well as insurance numbers and other data that can identify an individual when taken alone (Personal Identification Information).

Article 2 (Collection of Personal Information)
The Company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number when users register to use the Services. In addition, the Company may collect personal information, transaction records, and payment information from business partners (including information providers, advertisers, ad distributors, etc. hereinafter referred to as "Partners").

Article 3 (Purpose of Use of Personal Information)
The Company will collect and use personal information for the following purposes:

  1. To provide and operate the Services.

  2. To respond to inquiries from users (including identity verification).

  3. To send emails regarding new features, updates, campaigns, and other services provided by the Company.

  4. To contact users as necessary for maintenance, important notifications, etc.

  5. To identify users who violate the terms of service or attempt to use the Services for fraudulent or unlawful purposes and refuse their use.

  6. To allow users to view, modify, or delete their registration information and check their usage status.

  7. To bill users for paid services.

  8. For purposes related to the above uses.

Article 4 (Changes to Purpose of Use)
The Company may change the purpose of use of personal information only if it is deemed to be reasonably related to the original purpose. If such changes occur, the Company will notify users through the prescribed method or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)
The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases, or as permitted by the Personal Information Protection Act or other laws:

  1. When necessary to protect human life, body, or property and obtaining consent is difficult.

  2. When particularly necessary for public health or the promotion of sound growth of children and obtaining consent is difficult.

  3. When cooperation is required for the performance of duties prescribed by law by a national or local government agency, or its entrusted party, and obtaining consent would hinder the performance of such duties.

  4. When the Company has notified or publicly disclosed the following items and has submitted a notification to the Personal Information Protection Commission:

    • The provision of personal information to third parties is included in the purpose of use.

    • The items of data to be provided to third parties.

    • The method of providing the data to third parties.

    • The procedure for users to request the suspension of the provision of personal information to third parties.

However, the following cases are not considered provision to third parties:

  1. When the Company entrusts all or part of the handling of personal information to achieve the purpose of use.

  2. When personal information is provided due to the transfer of business due to a merger or other reason.

  3. When the Company shares personal information with a specific party and has notified or made it easy for the user to know about the shared use, the items of personal information to be shared, the scope of shared users, the purpose of use by shared users, and the person responsible for managing the information.

Article 6 (Disclosure of Personal Information)
The Company will promptly disclose personal information when requested by the individual. However, if disclosing such information would fall under any of the following categories, the Company may decide not to disclose all or part of the information and will promptly notify the user of this decision. A fee of 1,000 yen will be charged per request for disclosure of personal information.

  1. When disclosing the information may harm the life, body, property, or other rights and interests of the user or a third party.

  2. When disclosing the information may significantly hinder the proper execution of the Company's business.

  3. When disclosure would violate the law.

  4. The Company will not disclose non-personal information such as usage history or characteristic information.

Article 7 (Correction and Deletion of Personal Information)
Users can request correction, addition, or deletion (hereinafter "Correction, etc.") of their personal information if they find any incorrect information held by the Company. If the Company deems it necessary to make corrections based on the user’s request, it will promptly correct the personal information.

Article 8 (Suspension of Use, etc. of Personal Information)
If a user requests the suspension or deletion of their personal information because it has been handled beyond the purpose of use or was acquired by fraudulent means, the Company will conduct necessary investigations and promptly suspend the use or delete the information if it deems it necessary.

Article 9 (Changes to the Privacy Policy)
The content of this Policy may be changed without prior notice to users, except as otherwise provided by law or this Policy. Unless otherwise specified, the revised Privacy Policy will take effect from the time it is published on this website.

Article 10 (Contact Information)
For inquiries regarding this Policy, please contact:

Address: 528 Karasuma El Building, 501, Wata-yamacho, Nakagyo-ku, Kyoto, Japan
Company: LIME Inc.
Email: store@knis-kyoto.com