SHOPPING GUIDE
SHIPPING FEES |
| Free shipping on orders of 150 USD and over. Delivery by DHL Express to all over the world. Order dispatch is within 3 working days.  |
VAT & IMPORT FEES |
| Please note that our prices exclude VAT, you therefore may have to pay import taxes according to the laws of the specific country you are receiving it in. This is handled by your national customs authority, we can not give you an accurate estimate of these costs. Please check with your regional customs authority for more information about import fees. ?In case the customer refuses to pay this VAT and the item(s) is returned to our Japan office, we will charge the handling fee. |
RETURN & EXCHANGE POLICIES |
| You have the right to return and exchange any/all products you have purchased directly from our website. The product(s) must be completely unused ? watch/watch band that have been worn even once cannot be returned ? and still in the same new condition as when the product was received. In addition, you need to contact us and ship the items back to us within 14 days of receiving it. In the event you would like to return your purchase, all items need to be returned. Products purchased directly from our website must be returned to our office for a refund to be made. Please note that you must pay the shipping expenses in returning your order to us. After confirming the return, we will refund the amount paid minus shipping costs. We do not take responsibility for any items lost or broken during return shipping. In the unlikely event that the delivered goods are faulty, please contact the following email address within one week of receipt of the goods. We will deal with the problem as soon as possible. MAIL: store@knis-kyoto.com |
WARRANTY |
| KNIS watches are covered by a one-year manufacturer's warranty. Accidents that occur during normal use can be repaired free of charge within the one-year warranty period. To request a repair, please contact us at the email address below, stating the name of the person who ordered the watch, the order number and the circumstances of the damage or accident. MAIL：store@knis-kyoto.com ●What is covered by the warrantyMovement problems inside the watch●What is NOT covered by the warrantyDamage due to natural occurrences, e.g. water damageRepairs to watch band, glass top, crown and exterior damage ●Battery exhaustionThe pre-installed battery is a monitor battery, which is used to check the functions and performance of your watch. It is not included in the price of the watch itself. Therefore, if the battery is exhausted more than one week after delivery, the responsibility of replacement falls on the customer. The batteries in our watches can be replaced at any competent watch shop. |